Delivery time

We know that you’d like to get your package as soon as possible, this is why we work hard for you to get your package as soon as possible and in the best possible way.

Orders placed before 11AM (Spanish time, CEST) will be prepared and shipped the same day, while orders placed after 11AM (Spanish time, CEST) will be prepared and shipped the next business day, this would be 24h more.

After making the payment you will receive an order confirmation via email. Within 24 working hours after your order, you will be emailed a second confirmation from the carrier with the information about the shipment and tracking.

We do our best in order to deliver the packages within the limits of the time set, nonetheless we cannot be held responsible for delays due to third parties or in cases of force majeur.

For international deliveries the delivery will be within 2 and maximum 6 business days according to the country. Please, take a look at the country list to know your shipping conditions.

Should you not find your country in the list, contact us : Help Center
We will let you know if there is any possible way to ship to your country.

Minimum order

There is no minimum order amount for any of the countries we ship to (see country list).

Place of delivery

The order will be delivered to the given address. If at the moment of the delivery there is nobody to receive it or no one can sign the delivery, the package will be delivered at the nearest Parcel Shop.

They are local shops and near to the orders’ address, where you can pick up the package with your ID card during working hours.
The transport company will let you know of the failed delivery and how to proceed to pick up your package.

For the delivery to be effective and without problems, please indicate the address as detailed as possible and leave us a phone number to be able to contact you.

International deliveries: the order will be shipped to the given address. If at the first try the addressee is away, in most of the cases (depending on the casuistry) the package will be left at a Parcel Shop, notifying the addressee, for him to pick it up.

Returns

If you are not 100% happy with your purchase, you can always return the items during the legal period of time established by law. You can see all the info on the section “Returns”.

Public holidays

Non-working days at our warehouse. On these days no orders will be prepared at our warehouse, so there will be a delay of one day. We are sorry for any inconvenience.